Citizens Bank

Ms. Ellen Alemany
Chairman and CEO, Citizens Financial Group
One Citizens Plaza
Providence, Rhode Island 02903

August 19, 2012

Dear Ms. Alemany,


I am writing because today I tried to deposit two postal money orders into a Citizens Bank ATM on Fort Couch Road in Bethel Park. It would not take them. This is one of those new-style no envelope ATMs, which, until now, I found useful. This would have never happened with the old envelope ATMs. Now I am forced to walk around with $2,000 worth of money orders until I can find an open bank, which I seldom can during non-work hours. This is extremely unsafe. Once again, the bank has implemented cost saving measures that have reduced the usefulness of the bank to its members. On top of the decision to refuse to send out paper statements without charging an outrageous fee, this is absolutely infuriating. I hope the bank will seriously take a look at its new measures and their impact on customer service as it continues its sharp turn, in my opinion, down hill. I have a lot of money in this bank and all I am getting back from it is the shaft.


Sincerely,