Saturday, August 8, 2015

Coldstone

Owner and/or Store Manager
Coldstone Creamery
5800 Forbes Avenue
Pittsburgh PA 15217

Saturday, August 8, 2015

To whom it may concern,

I am writing regarding my experience last weekend at Coldstone.

The gentleman who served us was wonderful and went out of his way to make our experience pleasant. He had a big smile on his face and seemed to be really doing a great job with all the customers who came in while we were there. I found this so positive and refreshing that I wanted to reach out to you about it. My fiancee is the ice cream lover of the couple, but this little bit of kindness and positivity really made the experience memorable for me. I wish I had gotten his name so that I could include it here. He may remember that we were joking about employees having to sing if customers requested it.

Thanks again for the great service!

Sincerely,

Saturday, August 1, 2015

Movin' on Up

Citizens Bank

Bruce Van Saun
1 Citizens Plaza
Providence, RI 02903

Dear Mr. Van Saun,

I am writing regarding my recent experience with the Citizens Bank branch in Giant Eagle/Century III, in West Mifflin, PA. I typically go to Citizens to get quarters so that my fiancee and I can do laundry. On my most recent trip there, inside of one of my rolls of quarters, I found these ‘Rascals’ tokens (included.)

I do not know what Rascals is. Maybe it is awesome. But I do know I cannot do laundry with their tokens. My fiancee mentioned this to the bank teller, who laughed and offered no restitution.

Please mail $1 to ########################################. Please consider adding postage costs to this total. I am returning your Rascals tokens, so you are out no money from me.

I have been a longtime customer of Citizens Bank. I can live with the loss of $1, but I should not have to.

Sincerely,