Comcast

7/28/2012

Mr. Neil Smit, President and Comcast Executive Care Team
Comcast Cable
1500 Market Street
Philadelphia, PA 19102

Dear Comcast,

I recently canceled my television service because a channel I wanted was switched to a more advanced package without my knowledge. I have since returned the box and am writing because I am completely flabbergasted in trying to figure out what I actually owe for August.

Before canceling, I owed 74.49 (which was somehow unexpectedly $20 more than the previous month with the same packages, but that's neither here nor there). Simply deducting the costs of the XFINITY TV and associated fees, I should owe 37.44 (Internet, Modem Rental and Sales Tax).

The form I received from the center where I dropped off my box states “STMT BAL: 74.49, CUR BAL: 46.01.” I assume CUR BAL is what I owe. Not understanding where the extra ten dollars came from, I went online. There, I had a litany of credits and charges that not even a forensic accountant could sift through, culminating in the final line “Total Pending Charges $48.87.” This is ten dollars more than I actually owe, and $2.86 more than my receipt from the Comcast center says I owe. Nothing here jives at all. If anything, I should owe LESS than $37.44, since there are four days in July that I shouldn't have to pay for XFINITY TV and associated charges. I am not sure what sort of comedy of errors has ensued, but the base price of the Internet package is $29.95. How I get a bill for $20.00 more than that is absolutely silly. I trust you will aide me in resolving this.


Sincerely,