Houlihans

Mr. Robert Hartnett, CEO, Houlihan's Restaurants, Inc
Corporate Office & Headquarters
8700 State Line Rd
Ste. 100 Leawood KS 66206

Dear Mr. Hartnett,

It has recently come to my attention that Houlihans Restaurants values customer feedback, so I thought I would write regarding my recent visit to your Washington Road, Pittsburgh, PA location. First of all, the food was absolutely delicious, so you needn't worry. Secondly, I was using my free birthday meal card, which I am greatly appreciative of, so overall I found this a satisfying experience.

My one concern is that, upon arriving to the restaurant my date and I were told we would have quite an extensive wait. Thankfully, it didn't turn out to be more than five or ten minutes, so again, you needn't worry about that aspect of the experience. We spent these few minutes killing time at the bar. I ordered a Miller Light bottle. I wanted an IC Light, which the bar did not stock, but nobody is perfect. Once we were alerted to the fact that our table was ready, I settled up the tab for this beer so we could get on with our dinner. I paid with a $20 bill, and the bartender gave me a ten and a five in change and proceeded to dart across the bar to, undoubteduly, attend to the needs of another customer. Good service, no doubt.

My concern is that I was left with no choice but to drop a $5 bill to tip for this solitary bottle, or otherwise putz around for another five or ten minutes trying to get the bartender back to make change and look like a cheapskate in front of my date. I am not suggesting that this was done intentionally so the bartender could make extra money in tips, but it was just an awkward scenario and I ended up spending $9 for a bottle of beer I bought solely to kill time while waiting for my table.

I am not suggesting that there is any manner of recourse required for this, but just thought it was something the restaurant ought to consider. Or perhaps there should be a way to transfer the bill to the table or something like that, so the bartender can be tipped after the meal.

Thank you for your time. Again, the food was great as always.

Sincerely,