Outback Steakhouse

Ms. Elizabeth Smith, CEO
Bloomin' Brands, Inc
2202 N. West Shore Blvd. Suite 500
Tampa, FL 33607

1/22/14

Dear Ms. Smith,

I am writing to you in regard to my recent experience at your Outback Steakhouse location at 25 McMurray Rd in Pittsburgh. My girlfriend received a $50 gift card to the Outback from her sister on Christmas and she was very excited to go, seeing as she had never dined in the Outback before. It is with regret that I report that she had a less than pleasant experience.

Everything started out well. We had an artichoke dip appetizer, which we were pleased with. However, after finishing the appetizer, my girlfriend accidentally knocked over a glass, covering ourselves and the entire table with water and ice. The waitress promised she’d be right over to help, but basically just threw some towels on the floor and we had to clean it up ourselves. It was another 20 minutes before we saw another server, and we had to specifically request new napkins, silverware and another glass of water. The wait staff all seemed to be fussing over a table of 10 or so, and seemed to ignore the rest of the restaurant.

Furthermore, when we received our meals, my girlfriend’s $14 shrimp and steak dinner appeared to be a few tiny scraps of meat on a large, empty plate. (See attached image.) Her garlic mashed potatoes were not brought out and we needed to, again, make a specific request to get them.

We did enjoy the food despite the small portions, but the service left much to be desired. I would have liked to visit the Outback again someday, but at this point it unfortunately looks like it is off of our list.

Sincerely,