Comcast

Dear Editor,

I am writing to you as a Comcast subscriber in hopes that you will publish this for the benefit of other Comcast subscribers.

For the past month or so I have been trading letters back and forth with the company, asking to be refunded for downtime which I have experienced on their cable television and internet services, amounting to something along the lines of 10-15 hours. This was mostly during hours after 1 AM. The amount of money calculated out to less than a few dollars, but on principle's sake I should not have to pay for downtime. Comcast seemed marginally interested in determining the nature of the problem in order to solve it on their end, but not in refunding me. They even sent a five dollar registered letter informing me that I was not available to answer their calls during regular work hours. Five dollars which could have easily been refunded to me for the downtime. This stands in stark contrast to businesses like Get Go (Giant Eagle), who went out of their way to correct a problem.

I feel that Comcast is a poorly managed company which owes its subscribers more than this. I can only hope that with additional competition from Verizon Wireless that they get their act together and start serving their customers like they are supposed to. At the very least I will soon have the opportunity to switch.

Sincerely,