Comcast

7/27/07

Dear Mr. Roberts

I have been a faithful subscriber of your service for almost a year now. In that time, I had to receive two additional visits from serviceman to replace faulty devices, one for the cable TV box, and one for the internet.

Within the past month or so I have experienced an unacceptable amount of down time on both services. About a month ago, my internet was down for approximately 10 hours. Irritated, I wrote down the time it was down, intending to write a letter. Once it kicked back on, in good faith and understanding of potential company difficulties, I discarded it and forgot about the incident. Then last week, my internet was down starting at about 10:30pm eastern time-- A completely inappropriate time for routine service if there ever was one. This time the kicker was that the television was down as well. The service began to function again the next day at 10:00am. Again, routine service should have been long over at this point, considering this is during daytime hours when people are awake and using these services. Assuming, again in good faith, that this was due to some kind of accident with a telephone pole or power line or something of that nature, I discarded the piece of paper on which I wrote down the time the service was out and opted instead to ignore it as a one time thing.

Now, I am faced with the same situation. It is 12:30am on 7/26, and both my TV and internet are down. I am assuming this is not due to either my TV or internet box, considering both have been replaced and should be new and in working order. I am also assuming that both aren't failing to work at the same time. I am simply not receiving my service from Comcast.

The synopsis: I am not paying for this down time. If I don't get service, I expect that a sum of money calculated at a per diem rate will be returned to me. Since I don't have the exact times for the first two incidents, I am going to use the conservative estimate of 24 hours worth of service that I have been denied. Please do not contact me in order to send a serviceman to my apartment. This purpose of this letter is financial restitution, not to schedule repair service.

Addendum: Service resumed sometime before 8:00 AM on 7/28).

Sincerely,