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Laurel Caverns

Ms. Lillian Cale, Laurel Caverns

PO Box 62
Hopwood, PA  15445

Dear Ms. Cale,

It has recently come to my attention that Laurel Caverns values customer feedback, so I thought I would write regarding my recent visit.  First of all, I have visited the caves before as a child, and as a teacher taking a class full of kids on a field trip there.  They were great experiences.  I loved the tour and the cave mini golf.

A few weeks ago, I wanted to take my girlfriend down to the caves to show her around.  We were both very excited to visit Laurel Caverns again, and especially together.  Somehow we both missed the fact that the caves were closed for bat season, and we ended up not only making the hour and a half drive just to find out we couldn't get in, we alson got stuck in the snow on the unmaintained driveway and ended up having to call AAA, waiting for an hour to be towed out.  Several passersby did offer to help, to no avail.  

Now, I am by no means suggesting that the Laurel Caverns website does not state that the cave is closed for bat season.  It does.  And when we looked at it again when we got back, we found it on there.  I'm just saying, perhaps there is a way to make this fact more prominent.  I'd swear somewhere it says "open year round."  I think my eyes stopped looking after that phrase.  Obviously, we were disappointed to miss out on the experience.  We intend to make the trip once the cave does open and very much look forward to the visit.  

Thank you for listening, and have a nice day!

Sincerely,

I don't believe you.

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President Obama

Dear President Obama,

I recently received an email from my employer stating that supplemental accident and critical illness coverage through Humana will no longer be offered due to changes in federal regulations.  We are allotted a certain amount for health insurance coverage and what is unused is halved and added to a 401(k).  I am not sure what regulations having this policy violated, but now we are not able to purchase the coverage through our employer which seems to violate the spirit of the Affordable Care Act even if it is consistent with the letter of the law.  We were originally told that we could opt to pay Humana directly for this coverage, but later found out that this would not be possible either.  As a result, half of the amount allotted to me for healthcare simply vanishes and I have no short term disability insurance.  I am certain that this was not your intent when you advocated for this law.  Can't we do something to cut this red tape and give people access to supplemental insurance?

Sincerely,

Nice Personal Touch Here

Entertainment Weekly​

@Entertainment Weekly​ Is there any way I can set my Facebook to automatically hide all your posts about Amy Schumer?

Probably works better if you're not pointing it at their nuts

Looks like just one to me!

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Did he spell his name wrong on this one?

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Jiffy Lube

Subject:  Poor service/fabricated level checks

Dear Jiffy Lube,

I am writing regarding my recent disappointing experience at Jiffy Lube.  My fiancee and I took her car to Jiffy Lube # 1448 last Sunday to get an oil change and level checks.  After she paid and we were on our way out, I asked if the power steering fluid was low, since the steering seemed a little rigid.  The woman at the cash register said she would ask the technician.  She came back in a minute and informed us that he "would check."  This seemed unusual because a levels check was supposed to have been already completed as a part of the service.

Once she returned, we were informed that the technician said that her 1997 Buick LeSabre did not have a reservoir for power steering fluid, and the we could look into having one installed.  We found this unusual, but neither of us are car experts so we took Jiffy Lube at its word and left.  I should note, our invoice says "Fill Power Steering Fluid - OK."  I texted a family member who has done work on these cars in the past, and he instantly informed me that this assertion was ridiculous.  He promptly showed me where the reservoir was and checked it for us, and also requested that I let Jiffy Lube know that I had "a real mechanic" look at it.  Thankfully, the level is okay.  Though if we wouldn't haven taken this further step, we would have never known.

This is especially egregious because the service cost $77.03.  I thought your service might be worth the cost because it is convenient and you are supposed to get all of your levels checked.  Evidently this is not the case.  Evidently Jiffy Lube's technicians - or at least this one - do not know where the reservoirs are in order to check them.  What's worse is that he marked this as "OK" without actually checking.  If he didn't know where the reservoir was, he could've probably Googled it in two minutes on his phone.  That's the bare minimum amount of appropriate service one would expect for $77.03.

Jiffy Lube, I have used your service in the past and have been pleased.  However, this is an example of an awful and disrespectful experience that would cause someone to discontinue being your patron.  I hope you can rectify this in some way.  I feel a full refund would be appropriate.

Sincerely,

Eat 'n Park

Dear Eat 'n Park,

I just wanted to let you know that since your lowest shipping option for a gift card is $8 by UPS, I opted instead to get my uncle gift cards to Houlihans and Bob Evans for Christmas, both comparatively reasonably priced at $2.95 for shipping.  Please take this into consideration in future endeavors.  Mailing a gift card does not require the same standard of shipping care as a tin of Smiley (TM) cookies.

Sincerely,

Dramatic?

Yikes

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