FedEx
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
2/18/14
Dear Mr. Smith,
It is with regret that I write to you of my recent negative experiences with the company.
Last week I ordered a dozen chocolate covered strawberries to be delivered to my girlfriend on February 13th. This package was supposed to be delivered by 8pm. When I checked the tracking at 9pm that night, it had allegedly been on a truck for 12 hours.
Neither my girlfriend nor myself received a courtesy call. When the package was finally delivered, almost 24 hours late, she had been waiting at the apartment for two to make sure she could sign for it. The shipping on this item was very expensive. I think that courtesy call is the least that could have been done. This was a perishable item, and it became soggy soon after it was received.
I e-mailed FedEx and they told me I was in a region affected by inclement weather. I checked the list provided and my region was not listed as being affected by inclement weather on the FedEx website, which is humorous because it listed almost every single municipality in the state. It was to leave from a local site and be delivered here, not passing through any region listed as having been affected by these conditions.
Shari’s Berries thankfully sent a replacement package, which was to be delivered today. As one would expect with the tone of this story, FedEx did not deliver it. According to the website, delivered was NOT ATTEMPTED. Not even attempted? This service is not reliable, and for a second time I will be stuck with strawberries that have been sitting on a truck for days. I have e-mailed Shari's Berries and recommended that they seriously consider discontinuing use of FedEx as their delivery service. A little flurry of snow and FedEx does not leave the shop. Everyone else gets to work. The mail gets delivered. FedEx does not attempt. This is pitiful.
Sincerely,
Neither my girlfriend nor myself received a courtesy call. When the package was finally delivered, almost 24 hours late, she had been waiting at the apartment for two to make sure she could sign for it. The shipping on this item was very expensive. I think that courtesy call is the least that could have been done. This was a perishable item, and it became soggy soon after it was received.
I e-mailed FedEx and they told me I was in a region affected by inclement weather. I checked the list provided and my region was not listed as being affected by inclement weather on the FedEx website, which is humorous because it listed almost every single municipality in the state. It was to leave from a local site and be delivered here, not passing through any region listed as having been affected by these conditions.
Shari’s Berries thankfully sent a replacement package, which was to be delivered today. As one would expect with the tone of this story, FedEx did not deliver it. According to the website, delivered was NOT ATTEMPTED. Not even attempted? This service is not reliable, and for a second time I will be stuck with strawberries that have been sitting on a truck for days. I have e-mailed Shari's Berries and recommended that they seriously consider discontinuing use of FedEx as their delivery service. A little flurry of snow and FedEx does not leave the shop. Everyone else gets to work. The mail gets delivered. FedEx does not attempt. This is pitiful.
Sincerely,
